Job Description

Business Systems Analyst

Location: Philadelphia, PA (Onsite / Hybrid)

About the Role

We are seeking a highly skilled Business Systems Analyst (BSA) with proven experience in the health insurance domain and strong technical proficiency across BigQuery, APIs, and web technologies. This role is ideal for a results-driven analyst who excels at bridging business needs with technical solutions, driving data-driven insights, and supporting modern digital products.

As a key member of the team, you will translate complex business challenges into scalable system requirements, collaborate with cross-functional stakeholders, and ensure the successful delivery of high-impact initiatives across analytics, reporting, UI/UX, and system integrations.

Key Responsibilities

• Partner with business stakeholders, product owners, and technology teams to analyze, document, and translate business needs into clear, actionable system requirements.
• Define and document data transformation rules, analytical requirements, and metadata mappings using BigQuery datasets and tables to support reporting, analytics, and system validation.
• Develop interactive wireframes, mock-ups, and dashboard concepts to present analytical findings and communicate insights effectively.
• Collaborate closely with UI and front-end development teams to ensure usability, accessibility, performance, and alignment with business objectives.
• Support API design discussions, assist with integration requirements, and partner with technical teams to validate web and API functionality.
• Conduct end-to-end business process mapping, gap analysis, and impact assessments to drive continuous improvement across health insurance workflows.
• Lead and support User Acceptance Testing (UAT) by developing test cases, validating system behavior, and ensuring alignment with business expectations.
• Act as a liaison between business and IT teams, ensuring functional clarity, technical feasibility, and seamless execution of enhancements.

Required Skills & Qualifications

• Health Insurance Expertise: 35 years of experience as a BSA within the health insurance or healthcare domain.
• BigQuery Mastery: Advanced, hands-on experience with BigQuery (mandatory) and strong SQL skills for analytics, reporting, and validation.
• Reporting & Visualization: Proven ability to define reporting requirements and create intuitive, interactive visual presentations for stakeholders.
• Analytical Strength: Exceptional analytical, problem-solving, and critical-thinking capabilities with a strong data-driven mindset.
• Documentation Excellence: Expertise in developing BRDs, FRDs, use cases, user stories, process flows, and system documentation.
• Communication: Outstanding written and verbal communication skills, capable of simplifying complex concepts for diverse audiences.

Preferred Skills

• Experience with visualization tools such as Tableau, Power BI, or Looker Studio.
• Familiarity with Agile/Scrum methodologies and ceremonies.
• Exposure to API integrations and data exchange between front-end and back-end systems.
• Experience in stakeholder management, process mapping, and gap analysis within healthcare or insurance operations.

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