COO / IT Director (MSP) Job at Bowman Williams, Farmingdale, NY

VDVvTWJTSy9lNkJLM1RDNS9ub2RITjZmZ1E9PQ==
  • Bowman Williams
  • Farmingdale, NY

Job Description

Overview

A fast-growing Managed Service Provider is seeking a COO / IT Director to lead daily operations and drive scalable, efficient growth across all departments. This is a critical second-in-command role, ideal for a high-performing operations leader with a strong background in IT services, MSPs, or technology consulting firms.

Youll work directly alongside the CEO to align teams, streamline service delivery, and turn strategic vision into tangible results. If you thrive in execution, accountability, and operational excellencethis role offers a real seat at the leadership table with room to make a lasting impact.

Base pay range

$120,000.00/yr - $150,000.00/yr

Key Responsibilities

  • Operational Leadership
    • Oversee daily operations across Service Delivery, Projects, NOC/SOC, Sales Ops, and Admin
    • Implement and maintain SOPs, KPIs, and systems that ensure consistency and performance
  • Execution & Accountability
    • Lead EOS processes (L10 meetings, Rocks, Scorecard)
    • Translate vision into clear, measurable goals and drive traction across teams
  • Team Management & Alignment
    • Manage departmental leaders and foster a high-performance culture
    • Develop internal leadership and ensure alignment with company goals
    • Support budgeting, forecasting, and margin management
    • Monitor labor utilization, service delivery costs, and EBITDA performance
  • Client Experience & Delivery
    • Ensure exceptional service quality and SLA compliance
    • Standardize client onboarding, QBRs, and escalation processes
  • Process Optimization
    • Identify and remove bottlenecks across operations
    • Leverage tools like PSA (e.g., ConnectWise/N-able), RMM, and documentation platforms
  • People & Culture
    • Champion Core Values and lead hiring, onboarding, and performance strategy
    • Partner with HR to ensure alignment across people and culture initiatives

Qualifications

  • Proven leadership experience within an MSP or IT services environment
  • Strong operational background with hands-on experience in EOS or similar systems
  • Track record of managing cross-functional teams and delivering measurable results
  • Comfortable leading with accountability, clarity, and structure
  • Strategic thinker with a builders mindset and attention to execution
  • Leadership development and EOS training
  • High-impact role with autonomy and growth potential

Interested in helping scale a high-performing MSP from the inside out?

Apply now or reach out directly to start the conversation.

Seniority level

  • Executive

Employment type

  • Full-time

Job function

  • Information Technology and Management

Industries

  • IT Services and IT Consulting
#J-18808-Ljbffr

Job Tags

Full time, Night shift,

Similar Jobs

OneMain Financial

Fraud Investigator Job at OneMain Financial

 ...The Fraud Investigator has an above average understanding, background and aptitude related to personal loan and credit card lending, collections, or fraud investigations with the ability to apply that understanding to handle fraud matters escalated from various referral... 

SHEARON DESIGN COLLECTIVE LLC

Landscape Designer Job at SHEARON DESIGN COLLECTIVE LLC

 ...Arizonas most inspiring outdoor escapes.At Shearon Design Collective, we create luxury outdoor living spaces that blend architecture, landscape, and lifestyle. From modern estates in Scottsdale to timeless Santa Barbara-inspired homes in Paradise Valley, our projects... 

Sodexo Live! (Hourly)

Hospitality Servers/Concessions @ San Diego Theaters Job at Sodexo Live! (Hourly)

 ...Hospitality Servers/Concessions at $19.50 plus tips Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live!, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills,... 

Sitter.com

Sitter Wanted - Part Time Sitter Needed In Erie, Pa $15/Hr Fun And Engaging Babysitting Opportunity Job at Sitter.com

Are you a reliable and experienced sitter looking for a part-time opportunity in Erie, Pennsylvania? Our family is seeking a caring and responsible individual to look after our energetic toddler. This position is a live-out role, and we are offering $15.0 per hour. The... 

Williams Metcalf Interiors

Design Assistant Job at Williams Metcalf Interiors

 ...Job Description DESIGN ASSISTANT Williams Metcalf Interiors is an interior design firm located in Park City, Utah and Hanover...  ..., a passion to grow and learn, and a strong work ethic. Our entry level position requires an individual who is professional, organized...