Customer Experience Operations Manager
Location: New York, NY (On-site) Department: Customer Experience / Operations / Product
Reports To: COO / Head of Operations
Company Description
Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we’re redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community.
As we scale, we are investing heavily into the customer experience side of the business — developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth.
Role Description
We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks’ customer experience function from the ground up.
This is a foundational, highly cross-functional role — you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience.
You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1–2 people initially).
This role is on-site in New York, NY .
Key Responsibilities
Customer Experience Strategy & Ownership
Cross-Functional Collaboration
Customer Support Systems & Tools
Execution & Problem Solving
Team Building & Leadership (Future)
Qualifications
Required
Preferred
Compensation
Salary range: $70,000 – $110,000 , depending on experience.
What We Offer
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