Job Description
Description Emerging Markets Account Representatives are responsible for holding meetings with incoming leads, securing new emerging market accounts, and leading all small market Paycom implementations. Emerging Market representatives ensure a successful implementation by guiding our new clients to 100% usage and adoption of the Paycom solution. They lead communications with internal and external stakeholders to ensure timely and accurate completion of each project.
RESPONSIBILITIES - Set and hold meetings with incoming small market leads to demo the Paycom solution
- Analyze the needs of incoming small market clients and quote pricing accordingly
- Leads the implementation of the Paycom system by applying knowledge from training to follow best practices on implementations with lower complexity.
- Lead the setup and implementation of Paycom technology for new Emerging Markets accounts, including training on system functionality.
- Define a detailed implementation plan for customers which includes the goal of 100% employee usage
- Obtain pertinent data from new clients to onboard and implement Paycom software
- Hold clients accountable to deadlines and drive projects to a successful and timely completion while achieving position metrics and customer satisfaction
- Manage and allocate resources to ensure work is completed efficiently and effectively on or before deliverable deadline(s)
- Hold internal and external partners accountable to project objectives and timelines
- Supports the client(s) in mapping their current process, understanding client pain points and identifying areas of improvement to maximize efficiencies through use of the Paycom solution and best practices
- Work with new client(s) through onboarding to map their current process, understand pain points and identify areas of improvement to maximize efficiencies using the Paycom solution
- Provides technical and functional support to all internal and external parties during implementation, using specialized knowledge related to the Paycom solution
- Process small market payrolls under limited supervision & coordinate payroll processing timelines with all clients to ensure payroll is submitted in accordance with Paycom deadlines
- Ensure all open implementation tasks are completed, client acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams
- Complete Paycom product training to stay abreast of new releases and functionality in order to successfully direct clients on best practices to platform optimization throughout implementation
- Effectively adapts to process changes and product improvements.
- Responsible for consulting on the change and risk management strategy for clients who are implementing the Paycom solution
What We Offer: - Base salary and an uncapped commission plan
- $1 per-pay-period individual health insurance coverage for employees
- Generous paid time off to encourage you to accomplish your goals outside of work
- 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
- Company + team-based events to create community
- Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
- Paid family leave programs to ensure you have support and time off when you need it most
- Employee referral bonuses to reward you for introducing other great people to Paycom
- Award-winning learning and development programs to enable you to grow long-term with us
Qualifications Education/Certification: PREFERRED QUALIFICATIONS Experience: - Professional experience in a customer-facing role such as sales, implementation, or customer service
Skills/Abilities: - Customer Service: Ability to analyze the needs of a client and provide strategic business solutions
- Experience with Microsoft Office, including PowerPoint, Excel, and Outlook
- Achieves/exceeds position metrics
- Excellent written and verbal communication
- Highly motivated and results-oriented
- Project management and planning skills
- Strong presentation, organization, multitasking, and time management skills
- Strong problem solving and consultative skills
- Detail oriented and consistently delivers high quality results
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:
paycom.com/careers/eeoc
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