NEW Call Center Representative Job at TempWorks Account, Boston, MA

VDU4TVp5NjNlYVJGMkRlOS8zMFVFZGVmaWc9PQ==
  • TempWorks Account
  • Boston, MA

Job Description

Job Description

Job Description

We are looking for an energetic and personable Call Center Representative to join our growing customer support team. This role involves answering inbound calls, resolving customer issues, and documenting interactions with accuracy and empathy.

Key Responsibilities:

  • Handle inbound customer inquiries via phone in a timely and courteous manner
  • Troubleshoot issues and provide accurate information or solutions
  • Escalate complex cases to supervisors or technical support teams
  • Log all interactions in CRM and maintain detailed case records
  • Meet daily call volume and customer satisfaction KPIs
  • Stay informed on company products, services, and procedures

Qualifications:

  • High school diploma or equivalent
  • 1–2 years of call center or customer service experience
  • Excellent phone etiquette and communication skills
  • Familiarity with CRM systems (e.g., Zendesk, Salesforce)
  • Ability to remain calm under pressure and multitask effectively

By submitting my contact information to this job posting I agree to receive SMS messages from you about this submission and future opportunities. Standard data / text message rates may apply, and I can opt-out at any time by replying "STOP".

Job Tags

Similar Jobs

Sky Optics Sunglasses

Licensed Optician Job at Sky Optics Sunglasses

 ...boutique sunglass store with a focus on customer experience, performance sunglasses and prescription.We are looking for an experienced Optician / Manager. Experience in eyewear is required, computer capable, sales experience is needed, great communication skills is a... 

St. Louis Park Public Schools

School Nutrition Assistant | Susan Lindgren Job at St. Louis Park Public Schools

 ...unsafe conditions. Other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Ability to identify and resolve problems in a timely manner. Ability to maintain confidentiality. Ability to communicate well with others. Ability to exhibit objectivity and openness... 

jobgether

Remote Personal Assistant Job at jobgether

 ...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Personal Assistant. In this role, you will support our team by organizing and managing various tasks to streamline operations. Your contributions will be essential... 

United Parcel Service

Warehouse Worker - Package Handler Job at United Parcel Service

Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy you could even get a job offer in 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the...

Decs Metal Fabrication LLC

HVAC SHEET METAL SHOP HELPER Job at Decs Metal Fabrication LLC

Job Description Job Description SHEET METAL FABRICATOR FOR RESIDENTAL AND COMMERCIAL DUCTWORK. JOB CONSIST OF FABRICATING FITTINGS AND STRAIGHT DUCT USING PLASMA CUTTER AND COIL LINE. EXPERIENCE A PLUS OR WILLING TO TRAIN ON SITE. WORK 7:30-3:30 MONDAY-FRIDAY. . OVERTIME...