We are seeking an On-Site Support Specialist to join our team. As an On-Site Support Specialist, you will be part of the Manpower team supporting our large Dunkirk client. The ideal candidate will have supervisory skills, manufacturing experience and excellent computer skills.
Job Title: On-Site Support Specialist
Location: Dunkirk
Pay Range: $26.78 per hour
What’s the Job?
Delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs;
Develops and retains business by providing outstanding customer service;
Performs a variety of administrative tasks that support the overall mission of quality service and performance.
Responsibilities:
Build, maintain and nurture strong relationships with the Client
Obtain detailed assignment information from the Client and utilize it to provide effective customer service.
Interview and test applicants to evaluate their qualifications for assignments.
Administer the training of temporary employees to upgrade their skills for assignments.
Fill Client work orders with qualified temporaries.
Schedule, check-in and provide pre-assignment orientation to all temporary employees.
Monitor temporary employee attendance and performance.
Troubleshoot to resolve the problems or complaints of the customer and temporaries.
Coach and counsel temporaries to ensure quality performance and job satisfaction.
Implement company award programs to recognize the good performance of temporaries.
Produce requested management reports.
What’s Needed?
3+ years previous customer service or appropriate business experience preferred.
Experience in Staffing, HR and/or Recruiting strongly preferred.
Experience in a manufacturing environment
Team player who is highly service oriented, independent, patient, and flexible.
Must enjoy a fast paced work environment and possess strong communication skills.
Previous management or supervisory experience preferred.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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