Pharmacovigilance Reporting Specialist (Quality Assurance) Job at AssistRx, Riverside, CA

VEpnTVl5V3plcVpLMnpTeitYc1FHTkNWZ2c9PQ==
  • AssistRx
  • Riverside, CA

Job Description

Quality Assurance Specialist

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Overview:

This role is responsible for leading the daily tasks associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals.

  • Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities
  • Reviewing associate case records to ensure program metrics are met
  • Preparing call center reports and tracking service trends
  • Participating in the creation and maintenance of program SOP's
  • Assisting with user acceptance testing of program platform (eCase, iAssist)
  • Monitoring program AE's

Job Tags

Similar Jobs

MetLife

Short Term Disability Senior Quality Analyst Job at MetLife

 ...Senior Quality Analyst is responsible for: Virtual roles work from a home office with periodic visits to the assigned GCSO office as...  ...degree in a related field or equivalent experience. At MetLife, we are leading the global transformation of an industry we'... 

Accenture

B2B Sales Transformation Consulting - Senior Manager | High Tech | Software & Platforms (San Francisco) Job at Accenture

 ...Platforms Join to apply for the B2B Sales Transformation Consulting - Senior Manager | High Tech | Software & Platforms role at Accenture Role Overview We are seeking a highly skilled and strategic leader with deep expertise in B2B Sales Transformation within... 

Takeform

Jr. Experiential Graphic Designer-Interior Products Job at Takeform

 ...View a typical day working as an Experiential Designer. We are hungry for fresh design talent-from graphic communications to interior, environmental, and experiential design. As our video showed, we have a highly creative environment. Our positive, collaborative... 

Hershey Entertainment & Resorts Company

Banquets Chef de Cuisine - Hotel Job at Hershey Entertainment & Resorts Company

 ...Award winner. The Banquets Chef de Cuisine is responsible for food quality and presentation within the banquet (primary) and...  ...Proven experience in menu development for fine dining, wine tasting, buffet, action stations, breakfasts, lunches, dinners, and hors... 

PTR Global

Sr Executive Assistant Job at PTR Global

 ...Job Description Sr Executive Assistant Boston or Plano strongly preferred (can be remote for right fit) Job Description: Overview: Client is seeking an exceptional and detail-oriented Executive Assistant & Program Coordinator to support four senior executives...